FAQ | Americanflat Ir a contenido
FRIENDS & FAMILY SALE - EXTRA 15% OFF - USE CODE FRIENDS
FRIENDS & FAMILY SALE - EXTRA 15% OFF - USE CODE FRIENDS

FAQ

 Customer Service

Phone: Please call or text us at: (251) 292-1110
Monday - Friday, 10:30 am - 5:30 pm EST

Email: Email us at any time with questions or feedback at help@americanflat.com.

Our customer service team will follow up on any messages received outside of our regular customer service hours within the next business day.

Shipping

Our art is made-to-order! We currently ship anywhere within the United States. All orders are shipped via FedEx, and expedited shipping is available in checkout. You will receive email updates with tracking details.

Framed art, framed art sets, and prints are shipped within 1-2 business days. Canvas & Canvas art sets are shipped within 3-4 business days. Tapestries, duvet covers, shower curtains, blackout curtains, and throw pillows are shipped in 4-5 business days. Baskets, frames, blankets, and shelves are shipped within 1-2 business days.

Returns

Returns are accepted within 30 days of receipt. Please contact us at orders@americanflat.com or (251) 292-1110 for more information. In the rare event your order becomes damaged during shipment, please contact us at orders@americanflat.com and we'll make sure to get things right.

Special Offers

Offers cannot be combined in a single order. Discount codes can only be used once per order. All coupons must be presented at time of purchase and are not valid on past orders. Offers may only be used once per customer. Offers are not redeemable. Additional restrictions may apply.

Privacy

Your financial and personal information is kept private, and we will never sell to any third parties. We may use the information you provide to contact you in the future with promotional offers.

Additional Questions

If you have any other questions, please call or email us for more information. We’d love to chat!